Customer Service

We are dedicated to carrying only the highest quality adult products and maintaining attentive customer service. We hope you have been and will be happy with our services.

Convergence Inc.
16004 SW Tualatin-Sherwood Rd #441
Sherwood OR 97140

Priority Code: Artificial-Vaginas

Toll Free: (888) 773-9869
Fax Number: 1-888-F-SEXTOY
Email: artificial-vaginas @asksextoy.com

Payment & Discreet Billing
We gladly accept Visa, Mastercard, Discover, and American Express. We do not accept Paypal nor COD. Your credit information is encrypted and secured during transaction.

Your credit card will be billed by Convergence Inc.

Shipping
All orders will be carefully packed and shipped in discreet plain boxes via USPS, UPS, and other carriers. We ship to all US States as well as to other countries including Canada, Mexico, United Kingdom, Australia, and etc. We also ship to military addresses.

Refund Policy
For sanitary purposes, ALL SALES ARE FINAL. When you receive your package, promptly check the items to make sure the items are working. We will credit or exchange for DEFECTIVE items only (or for any shipping errors made by us). Please return the items in their original packaging within 30 days to the address on your packing slip. Items returned without original packaging will NOT be refunded so please keep all packaging for the 30 day return period. If you have further questions or problems, please call 617-666-7826 or email artificial-vaginas @asksextoy.com. Please allow up to 3 weeks to receive your replacement or refund.

In your return package please include:

• The packing slip
• A note telling us what the problem was
• A note stating whether you would like a refund or an exchange for another item.
• If you do not include a note, you may not be refunded!
  

International Customers
Customs departments in each country often have regulations that should be investigated prior to placing orders; these may pertain to duty taxes and-or allowable items. Convergence is not responsible for any additional expenses incurred or for the retention of your order by customs if it does not pass inspection and you will not be refunded. The customer is responsible for all expenses in these circumstances.